How can installing a vehicle tracking system benefit my company?
It is vital for the success of any company to have a competitive edge in their products, pricing and performance. For a business operating a fleet of delivery vehicles. their fleet operating costs, which directly affect their pricing, and the reliability and speed of delivery will be key elements. This article will set out how the introduction of a vehicle tracking system can bring about marked reductions in operating costs to the benefit of the company, improve delivery performance and thus increase customer satisfaction and at the same time bring additional benefits to company staff.
Reducing Costs/Increasing Productivity
It is essential for the efficient running of a vehicle fleet to maintain a firm control on fuel costs and operating times, particularly in an age where customers are demanding an ever more rapid response.
The single most important benefit of a GPS vehicle tracking system is that the operator will know at all times the location of each and every vehicle within his fleet. This enables him to be able to allocate any incoming job to the most suitably placed vehicle thus ensuring maximum productivity. By being able to monitor and control routes taken by vehicles, fuel costs can be kept to a minimum. In addition to fuel savings this efficient use of assets can also result in a reduction in overtime costs and allow for better monitoring and control of personal usage costs by drivers outside of working hours.
The ability to make a positive impact on a range of operating costs will clearly demonstrate the benefit of investing in a tracking system.
Improved Customer Service
It is a basic requirement for all customers to have a reliable delivery service and for some a speedy delivery is essential. By providing the fleet operator with a real time location for all his vehicles, a vehicle tracking system gives him the ability to meet those customer requirements. With the ability to check at a glance the position and progress of any journey the operator can both ensure reliability and is in a position to react rapidly to the urgent demands that his customer may make. Improved customer service and customer satisfaction come as a direct consequence.
Benefits to Staff
Although initially the introduction of a tracking system may be viewed with a little suspicion by staff there are indeed a number of advantages that they would benefit from.
Health and safety is a key factor for all employees but is particularly so for mobile workers. A vehicle tracking system will show at all times the location of fleet vehicles and can allow a much more rapid response to problems that may be encountered. Personal “panic buttons” can be incorporated in the system giving additional protection to the employee. Systems can be introduced to allow for the monitoring of driving standards which can then be used to encourage a safer approach on the road.
Two other key benefits can be of value to the employee. The ability of the system to automatically generate journey/mileage reports can remove from the driver what many consider to be an arduous task. Secondly the system will highlight the performance of the hardworking and efficient employee and can be used as a basis upon which to offer a performance reward system.